Frequently Asked Questions

Below you will find the most frequently asked questions asked by students to Help Desk.

If you can't find a solution to your problem here, please contact Help Desk at (818) 240-1000 ext. 4357 or helpdesk@glendale.edu.

Can't Login to GCC Student Email

Question
I signed up few months ago and now I cant log-in! It seems like my user ID or GCC# is no longer working! Can you help me to solve this issue?

Response
You can change your GCC email password inside your MyGCC portal. So just log into MyGCC and then go to Main Menu - Email - Reset Email and then click on the Reset Password button and once you do that the temporary password that is shown on the screen will become your new temporary password.

If you are unable to log into your MyGCC account, then you can try two options:

You can contact Admissions & Records or the Welcome Center.
Here is the contact info for Admissions & Records
I would recommend contacting the Welcome center and you can Zoom chat them so that they can help you out if you have any issues after they reset your password. Go to glendale.edu/WelcomeCenter.

Activating Student Email

Issue
I am having a hard time creating my Glendale student email. My screen keeps loading up as error and that’s it’s unavailable for me to activate my email.

Response
Activating your student email can be done through access to your MyGCC portal (you must enroll in a course first to be able to activate your email): Go to MyGCC

Please follow the instructions here:

If you encounter issues accessing your MyGCC portal, please contact the Admissions and Records Office for help with ID verification and password reset steps. The Admissions and Records Office is the designated office in charge of MyGCC portal access verification and can be reached by email at ARDocs@glendale.edu.

MyGCC Login

Issue
I tried logging into my portal and since I forgot my password I clicked to get a new one or to reset it. When I entered my student id number I got a message saying to contact security admin because I didn’t have any of the information set up. Which I did so I don’t know what it says that. I really hope I can get this fixed.

Response
The Welcome Center or the Admissions & Records can assist you with your MyGCC password reset and logging in.

Welcome Center
glendale.edu/WelcomeCenter
Email: WelcomeCenter@glendale.edu

If you still need further assistance after contacting the Welcome Center, Admissions & Records also has the ability to assist with these issues.

Admissions & Records
Email: ARDocs@glendale.edu